SlimBerry by Wella LLC failure to refund money
Update added by user Aug 27, 2011
Typical of the company!!I wrote that I finally got a refund after a month of fighting and considered the case closed.
Now almost a month later a spokesman for the company replies about reading the \"agreement\" for accepting the \"free\" sample. Funny how many people have a problem with the Terms & Conditions.
The issue was the time it took to refund the money after canceling the monthly autoship.Just an example of how they operate.
Original review posted by user Jun 18, 2011
I made the mistake of trying SlimBerry on a 14 day trial period. On the 15th day they charged my credit card for a new bottle and sent an e-mail about the shipment.
When I e-mailed them about wanting to cancel the order, they said it was already shipped, so I would have to refuse it when it arrived and they would credit my account. I took it to the post office, unopened and sent it back to them. It has been over 30 days and they have not refunded my money. I have e-mailed their customer service numerous times and they won't even give me a courtesy of a reply.
They were sure fast enough taking my money, now they refuse to refund it or even let me know what is going on.
I am fighting this through the credit card company, but shouldn't have to go this far if it was a reputible company.
More Review Details
You May Also Like
- "SCAM Seems they hook you for a trial and then they repeatedly send you unauthorized product. When you call they can never locate your account... It is the dog chasing..."
- "I just open the carit cake and was full of mold expiration date was not until May 2016, afraid to open anything else up..."
- "I have been on Roca Labs Gastric Bypass Alternative formula for just 3 months and I have lost 13inches in my stomach, 17 inches on chest, 9 inches from my..."
- "We rented 248 W 21st St Apt C New York for 9-24-11 to 10-5-11 for our visit to NYC. We found this unit on Home Away. When we arrived we..."
- "I rented an apartment 9-24-11-10-05-11 from Lamar Sapp through Home Away. We we arrived at the apartment we found that there was no towels or clean bed linens. The pillows..."
- "I recently went thru one of your drive thrus in norfolk va. Store #5364 monday oct.26th 2015 and when i got to the order screen i asked politely as ever..."
- " I propose to consider a smartphone that not only do not mind to give your child or parents, but it is possible to keep. We will look at you with..."
- "When one thought the content on Thai Visa couldn't get any more bigoted and racist, it appears now in addition to the normal Thai bashing by the old white men..."
- "I ordered a bathing suit from them over 2 months ago, it took 6 weeks to recieve it and when I finally did it was a piece of trash! I..."